Senior Operations Regulatory Risk Manager

4 weeks ago

Austin, Texas, United States Hard Rock Digital Full time

At Hard Rock Digital, we're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

As a Senior Manager of Operations Regulatory Risk, you will be responsible for assisting the Director of Regulatory Risk in overseeing and ensuring compliance with all regulatory requirements and internal policies within the Customer Operations function of Hard Rock Digital.

The role involves providing input to the development, implementation, and maintenance of risk management strategies, as well as providing guidance and support to internal operational business units to mitigate regulatory exposure and ensuring a robust first line of defense.

Key Responsibilities:

  • First Line of Defence Assurance (1LoD)
  • Review and periodic monitoring and testing of current 1LoD controls, providing assurance of their effectiveness.
  • Work with the Operational teams to implement or increase the effectiveness of their current 1LoD controls.
  • Perform 1LoD duties where required.
  • Regulatory Matrices Management
  • Work closely with compliance and operational business units to ensure accurate completion and maintenance of regulatory matrices for each jurisdiction in which HRD operates.
  • Coordinate with the operational teams to ensure supporting documentation (policies and procedures) are fit for purpose and meet the regulatory requirements.
  • Regulatory Complaints & Information Request Management
  • Coordinate with Compliance, Regulatory bodies, and law enforcement to provide accurate and timely responses to requests for information.
  • Serve as the primary point of contact (Operations) for regulatory bodies and auditors.
  • Risk Assessment and Analysis
  • Assist in the Identification, assessment, and prioritization of regulatory risks within Operations.
  • Help conduct risk assessments and work with the business units within Operations to develop mitigation strategies.
  • Policy and Procedure Development
  • Ensure all policies and procedures are clearly documented, subject to version control, and periodic update.
  • Training and Awareness
  • Assist the Director of Regulatory Risk to promote a culture of compliance and risk awareness within the Operations teams.
  • Reporting and Communication
  • Help prepare and present regular reports on regulatory risk and operational assurance.
  • Leadership, Team Management
  • Help lead and mentor a team of operational regulatory risk analysts.
  • Foster a collaborative and high-performing team environment.

We're looking for someone with knowledge of relevant regulatory frameworks and requirements, experience in developing and implementing risk management strategies, excellent analytical, problem-solving, and decision-making skills, leadership and team management abilities, strong communication and interpersonal skills, and a strong understanding of regulatory compliance requirements and best practices.

We offer our employees competitive pay and benefits, flexible vacation allowance, and a startup culture backed by a secure, global brand.

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience.

Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play.

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