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Customer Service Representative

2 months ago

Honolulu, Hawaii, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Alert Alarm and National Fire Protection (Alert Alarm). As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their security alarm systems are functioning properly, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information on our security alarm systems.
  • Alarm System Maintenance: Monitor and maintain the functionality of our customers' security alarm systems, ensuring they are working correctly and efficiently.
  • Problem-Solving: Troubleshoot and resolve technical issues with our customers' alarm systems, providing solutions and alternatives when necessary.
  • Documentation: Accurately document all customer interactions, including issues, resolutions, and follow-up actions.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • Attention to Detail: High level of attention to detail, with the ability to accurately document customer interactions and maintain accurate records.
Work Environment

This is an onsite position, requiring the ability to work in a fast-paced customer service environment. The ideal candidate will be able to work flexible days and hours, including weekends, holidays, and night shifts. The position requires sitting for extended periods of time in an air-conditioned facility, using a computer for extended periods, and daily use of headsets to communicate with customers.

Benefits

We offer a competitive compensation package, including a starting hourly rate of $17.00. Additionally, we provide a full benefits package, including health, dental, and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We also offer pet insurance and a commitment to maintaining the highest standards of security and customer service.

EEOC Statement

Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.