Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Plasma Donation Center. As a key member of our team, you will be responsible for providing exceptional customer service to our donors, ensuring a positive and welcoming experience for all visitors to the facility.
Key Responsibilities- Answer phones and greet all visitors to the facility, exhibiting excellent customer service skills.
- Assist donors with appointments, create or pull donor record files, and provide customer service to donors and fellow employees.
- Maintain an orderly filing system, purging records as necessary.
- Report to the center management team to identify operational opportunities for continuous improvement and initiate changes to center processes.
- High school diploma or equivalent.
- Ability to walk and/or stand for the entire work shift.
- Will work evenings, weekends, and holidays.
- Ability to lift 1 to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance.
- Prolonged glove wear required due to potential exposure to bloodborne pathogens (risk level 1).
- 1 or more years minimum experience working in a customer or patient-facing role is helpful.
At Takeda Pharmaceutical Company Ltd, we are committed to creating a diverse and inclusive workplace that values our employees' contributions. We offer a comprehensive benefits package, opportunities for career growth, and a collaborative work environment that fosters innovation and excellence.
Compensation and BenefitsWe understand that compensation is an important factor in your career decision. We offer a competitive starting hourly wage of $17.00, with opportunities for short-term incentives and a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match.
EEO StatementTakeda is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued and respected.
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