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Customer Service Representative
2 months ago
Job Summary
Lallemand is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process customer orders and shipments, ensuring accuracy and efficiency
- Collaborate with internal teams to resolve customer complaints and issues
- Develop and maintain strong relationships with customers to drive loyalty and retention
- Stay up-to-date on product knowledge and industry trends to provide expert advice to customers
Requirements
- 6-9 years of experience in customer service or a related field
- Bachelor's degree from a four-year college or equivalent experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficient in Microsoft Office and web-based ordering/accounting systems
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
About Lallemand
Lallemand is a privately held Canadian company with a rich history dating back to the late 19th century. We are a leading provider of microorganisms for various markets, with a global presence and a commitment to innovation and excellence. Our team is passionate about delivering exceptional service and quality products to our customers.