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Customer Service Representative

2 months ago


Milwaukee, Wisconsin, United States Lallemand Full time

Job Summary

Lallemand is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and shipments, ensuring accuracy and efficiency
  • Collaborate with internal teams to resolve customer complaints and issues
  • Develop and maintain strong relationships with customers to drive loyalty and retention
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers

Requirements

  • 6-9 years of experience in customer service or a related field
  • Bachelor's degree from a four-year college or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficient in Microsoft Office and web-based ordering/accounting systems

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Lallemand

Lallemand is a privately held Canadian company with a rich history dating back to the late 19th century. We are a leading provider of microorganisms for various markets, with a global presence and a commitment to innovation and excellence. Our team is passionate about delivering exceptional service and quality products to our customers.