Customer Service Representative

21 hours ago

Milwaukee, Wisconsin, United States Rite-Hite Full time

About the Role:

This position is responsible for providing exceptional customer service and support to current and potential customers. The primary goal is to provide a seamless and efficient experience for customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Monitor and address all inbound sales/service requests from customers, providing immediate and live person responses.
  • Facilitate connections between customers and sales representatives, ensuring a smooth and effective sales process.
  • Answer customer questions, supply resources, and follow up to ensure customer needs are met.
  • Work in the CRM Inside Sales Lead funnel to qualify leads and establish contact with customers.
  • Conduct special or targeted outbound phone calls as directed, contacting National Service customers, Global Account customers, and soft leads generated by marketing campaigns.
  • Communicate with customers through Live Chat on the company website, answering questions, solving problems, and troubleshooting.
  • Follow up with sales representatives to learn about outcomes of leads and use CRM data to report on lead outcomes and stages.

Requirements:

  • 2-4 year degree in marketing, communications, or similar field.
  • 1-3 years experience in sales support and/or customer service.
  • Excellent communication skills on the phone and in writing.
  • Highly organized and able to multitask.
  • Self-motivated and self-starter.
  • Proficient in Microsoft Word and Excel.
  • Experience using Salesforce a plus.
  • A customer-focused mindset and ability to understand all company products and solutions.

We Offer:

  • Competitive compensation and comprehensive benefits package.
  • Medical, dental, and vision coverage.
  • Life and paid medical leave.
  • Retirement savings plan with company match and profit sharing.
  • Paid holidays, vacation, and up to five paid personal/sick days per year.

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