Hotel Guest Experience Manager

9 hours ago


Des Plaines, Illinois, United States Residence Inn OhareRosemont Full time
Job Description

We are seeking a highly skilled Front Desk Agent to join our team at Residence Inn Ohare/Rosemont. As a member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring seamless check-in and check-out processes.

As a Front Desk Agent, you will be the first point of contact for guests, handling all aspects of their stay, from arrival to departure. You will be required to have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment.

You will be responsible for:
  • Managing room reservations and assignments
  • Handling guest inquiries and resolving issues
  • Processing payments and handling cash transactions
  • Providing information about hotel services and amenities
  • Assisting with check-ins and check-outs

Requirements

To be successful in this role, you will need:
  • A high school diploma or equivalent
  • Previous experience in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • The ability to work effectively in a team environment
  • Basic computer skills and knowledge of hotel software systems

Salary and Benefits

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as opportunities for career growth and development. In addition, we provide a range of benefits, including health insurance, retirement savings plan, and paid time off.

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