Hotel Front Office Representative

7 days ago


Des Plaines, Illinois, United States Residence Inn OhareRosemont Full time

About the Role: As a Front Desk Agent at Residence Inn Ohare/Rosemont, you will be responsible for providing top-notch customer service to our guests, ensuring a seamless check-in and check-out process, and maintaining a high level of efficiency in your daily tasks.

Key Responsibilities:

  • Check-in and check-out guests efficiently and effectively.
  • Respond to guest inquiries in a timely and professional manner.
  • Process guest transactions accurately and efficiently.
  • Maintain accurate records and reports.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High School diploma or equivalent required.
  • Previous experience in a hotel or related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.


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