Guest Service Professional

18 hours ago


Des Plaines, Illinois, United States The Rose Hotel by Hilton Full time
Job Title: Guest Service Professional

At Chicago Marriott Naperville, we're seeking a skilled Guest Service Professional to join our team. As a key member of our front desk team, you will provide exceptional service to our guests and ensure their stay with us is nothing short of memorable.

This role offers an estimated salary of $45,000 - $55,000 per year, depending on experience. If you have a passion for delivering world-class service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Key Responsibilities:
  • Provide warm and personalized greetings to all guests
  • Assist with check-in and check-out procedures, ensuring seamless transitions for our guests
  • Offer expert knowledge of hotel amenities and services to enhance the guest experience
  • Maintain accurate records and handle cash transactions efficiently
  • Respond to guest inquiries and resolve any issues promptly and professionally

Requirements:
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask effectively

Benefits:
  • Competitive salary range: $45,000 - $55,000 per year
  • Ongoing training and development opportunities
  • Award-winning employee recognition program
  • Diverse and inclusive work environment


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