Customer Service Representative

3 weeks ago


Pineville, North Carolina, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a key member of our service center, you'll be responsible for providing exceptional customer service, ensuring a seamless rental experience, and maintaining our equipment to the highest standards.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Inspect and maintain equipment, including checking fluid levels and performing routine maintenance tasks.
  • Answer customer questions and educate them on our products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring, and fill propane tanks as needed.
  • Participate in ongoing training and education through U-Haul University to stay up-to-date on our products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of standing, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights. You may be required to move equipment weighing a minimum of 50 pounds, assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We offer a range of benefits, including career stability, opportunities for advancement, and a comprehensive benefits package. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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