Customer Service Representative

4 days ago


Pineville, North Carolina, United States Spare Time Entertainment Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant at Spare Time Entertainment. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities
  • Guest Interaction: Engage with guests in a professional and friendly manner, adhering to Spare Time Service Standards (Code S.E.R.V.E.).
  • Service Delivery: Utilize Spare Time Entertainment's Steps of Service to provide efficient and attentive service to guests.
  • Team Support: Offer assistance to servers and kitchen staff as needed to ensure smooth service delivery.
  • Food Preparation: Assist with food preparation, including prepping ingredients and communicating food orders to chefs.
  • Food Safety: Ensure food is served at the correct temperature and in accordance with safety standards.
  • Communication: Act as a liaison between front-of-house and back-of-house staff, communicating guest feedback and requests to management.
  • Table Turnover: Assist wait staff with table setup and breakdown, ensuring efficient service delivery.
  • Cleanliness: Maintain a clean and organized dish area, including polishing and rolling silverware.
  • Kid's Menu: Ensure families with young children receive kid's menus and special silverware sets.
  • Knowledge and Promotion: Promote knowledge of the location's features and upcoming events to guests.
  • Menu Knowledge: Demonstrate knowledge of the menu, making suggestions and answering guest questions about ingredients.
  • Maintenance: Maintain clean equipment and working areas, adhering to preventative maintenance programs and health department codes.
  • Inventory Management: Keep products and areas organized and restocked as needed, communicating inventory shortages to supervisor.
  • Reporting: Report any violations to management.
Requirements
  • Education: High school diploma preferred.
  • Experience: Previous work experience preferred.
Work Environment
  • Noise Level: The noise level can be loud and may contain lighting effects such as lasers and strobes.
  • Crowd and Children: This job requires working with large crowds and children.
Physical Demands
  • Standing and Walking: Able to stand and walk for extended periods of time.
  • Lifting: Able to lift 50 pounds.
  • Long Hours and Weekend Work: This position regularly requires long hours and frequent weekend work.


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