Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant at Spare Time Entertainment. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.
Key Responsibilities- Guest Interaction: Engage with guests in a professional and friendly manner, adhering to Spare Time Service Standards (Code S.E.R.V.E.).
- Service Delivery: Utilize Spare Time Entertainment's Steps of Service to provide efficient and attentive service to guests.
- Team Support: Offer assistance to servers and kitchen staff as needed to ensure smooth service delivery.
- Food Preparation: Assist with food preparation, including prepping ingredients and communicating food orders to chefs.
- Food Safety: Ensure food is served at the correct temperature and in accordance with safety standards.
- Communication: Act as a liaison between front-of-house and back-of-house staff, communicating guest feedback and requests to management.
- Table Turnover: Assist wait staff with table setup and breakdown, ensuring efficient service delivery.
- Cleanliness: Maintain a clean and organized dish area, including polishing and rolling silverware.
- Kid's Menu: Ensure families with young children receive kid's menus and special silverware sets.
- Knowledge and Promotion: Promote knowledge of the location's features and upcoming events to guests.
- Menu Knowledge: Demonstrate knowledge of the menu, making suggestions and answering guest questions about ingredients.
- Maintenance: Maintain clean equipment and working areas, adhering to preventative maintenance programs and health department codes.
- Inventory Management: Keep products and areas organized and restocked as needed, communicating inventory shortages to supervisor.
- Reporting: Report any violations to management.
- Education: High school diploma preferred.
- Experience: Previous work experience preferred.
- Noise Level: The noise level can be loud and may contain lighting effects such as lasers and strobes.
- Crowd and Children: This job requires working with large crowds and children.
- Standing and Walking: Able to stand and walk for extended periods of time.
- Lifting: Able to lift 50 pounds.
- Long Hours and Weekend Work: This position regularly requires long hours and frequent weekend work.
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