Service Leadership Manager

3 days ago


Newark, New Jersey, United States Haddad Plumbing & Heating Full time
Job Summary

Haddad Plumbing & Heating Inc. is hiring a Service Manager to lead our service department, focusing on sales, budget, operations, and customer service experience.

Responsibilities
  1. Drive service department sales and profitability through strategic planning and performance tracking.
  2. Ensure rapid issue resolution for operational, employee, and customer concerns.
  3. Process invoices accurately and timely to maintain smooth financial transactions.
  4. Develop and manage service inventory policies to align with company goals.
  5. Promote routine maintenance during seasonal fluctuations to sustain business momentum.
  6. Maintain and administer the service technician commission plan to boost performance.
  7. Conduct regular ride-alongs to guarantee procedure adherence and maximize customer satisfaction.
  8. Coach and lead team members to achieve peak performance, encourage continuous improvement, and foster a positive work environment.
  9. Coordinate training programs for technicians and employees to enhance skills and expertise.
  10. Dynamically adjust manpower allocation based on customer demand and approved schedules.
  11. Swiftly address customer complaints and satisfaction issues to uphold high-quality service standards.
  12. Enforce truck inspections and dress code compliance to ensure a professional image.
  13. Gather site information for proposal preparation following company guidelines.
Qualifications
  • Bachelor's degree or equivalent; 10+ years of experience.
  • 5+ years of experience in the HVAC/Plumbing industry.
  • 3+ years of management experience.
  • Microsoft Office proficiency.
  • Excellent communication skills.
  • Clean driving record and valid driver's license.

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