Director of IT Operations Leadership

7 days ago

Newark, New Jersey, United States firstPRO, Inc Full time

Job Title: Director of IT Operations Leadership

About the Role:

We are seeking an experienced IT leader to join our team as a Director of IT Operations Leadership. As a key member of our business and information services department, you will be responsible for leading and enhancing key enabling functions within the organization. Reporting to the Assistant Vice President of Enterprise Applications, this critical role is part of the BIS leadership team and collaborates with the CIO, other IT leaders, and business leadership across the enterprise.

Key Responsibilities:

  • Budget Ownership: Develop, manage, and optimize the budget, identifying cost-saving opportunities and tool rationalization.
  • Project Management Leadership: Oversee the project management function within BIS, directing specialized project managers and contributing to enterprise-wide project management practices.
  • Process Improvement: Drive and implement innovative process improvements aligned with industry trends and standards.
  • Technology Procurement: Lead technology purchasing, manage vendor relationships, negotiate contracts, and collaborate with corporate purchasing for efficiency.
  • Cross-Department Collaboration: Work with department leaders to enhance overall BIS operations.
  • Operational Leadership: Oversee critical functions, including disaster recovery processes, change management, and operational improvements.
  • M&A Support: Participate in acquisition and divestiture activities, including due diligence and IT planning.
  • Special Projects: Lead high-impact special projects as needed.
  • Business Liaison Coordination: Serve as the BIS representative for business relationship management and audit-related activities.

Requirements:

  • Experienced Leader: 10–15 years of technology leadership experience, with a proven ability to operate at scale and pivot across technical and administrative domains.
  • Broad IT Expertise: Hands-on experience across multiple IT areas, including project management, IT operations, and service management.
  • Proven Communicator: Excellent communication skills to envision, design, and implement effective strategies.
  • Process Innovator: Demonstrated ability to create pragmatic, results-driven processes.
  • Customer-Focused: Strong service orientation, empathy, and ability to build trust with business stakeholders.
  • IT Generalist: Broad technical skills across IT domains, with attention to detail and execution focus.
  • Educational Background: Bachelor's degree in Engineering, STEM, Business, or related fields. Other degrees considered with relevant technology experience.
  • Certifications: ITIL and PMP preferred; Lean/Six Sigma (Green or Black Belt) a plus.
  • Additional Experience: IT purchasing and contracting, department budget management, and utilities experience (preferred but not required).

What We Offer:

  • Competitive base salary with annual bonus opportunities.
  • Comprehensive benefits, including customizable 401k, medical, dental, life insurance, and tuition reimbursement.
  • Paid time off, holidays, and a dedicated sick time bank.
  • Career growth opportunities in a supportive and empowered team environment.
  • Wellness initiatives, community events, and compensated volunteer hours.
  • Recognition programs, quarterly events, and more

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