In-Room Dining Operations Manager

4 weeks ago


Aspen Colorado, United States The Little Nell Full time
Job Summary

The Assistant In-Room Dining Manager is responsible for overseeing the daily operations of room service at The Little Nell, ensuring a high level of guest satisfaction and maintaining a safe and efficient work environment.

Key Responsibilities
  • Operations Management: Manage the daily operations of room service, including controlling labor costs, monitoring ProfitSword, and adjusting staffing levels accordingly.
  • Staff Supervision: Supervise staff in their work, maintaining high performance levels and ensuring the safety and proper handling of staff and equipment.
  • Inventory Management: Conduct monthly inventories, recommend purchases to the manager, and ensure the accuracy of requisitions.
  • Guest Satisfaction: Maintain a high level of guest satisfaction, making immediate corrective action when a guest's needs are not met.
  • Team Development: Train all new hires to five-star standards, ensure that all staff gets tested on their menu knowledge on a monthly basis, and take an active part in weekly Food and Beverage meetings.
  • Facilities Maintenance: Ensure that the room service area is clean and maintained, and keep the back of the house clean and organized.
  • Mini Bar Program: Supervise the Mini Bar program, reducing wastage and suggesting new products.
  • Emergency Procedures: Demonstrate knowledge of safety and fire procedures, assist in emergency and security procedures as directed by management and the established emergency plan.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in a food and beverage management role.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and knowledge of food and beverage operations.

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