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Patient Scheduling and Logistics Coordinator

2 months ago

Menlo Park, California, United States Orca Bio Full time
Job Summary

The Patient Scheduling and Logistics Specialist plays a critical role in ensuring the seamless coordination of patient and donor scheduling activities across all internal and external stakeholders engaged in the supply of Orca Bio's therapies.

Key Responsibilities
  • Coordinate patient and donor scheduling activities with transplant centers, donor centers, and Orca Bio's manufacturing, logistics, and clinical operations teams.
  • Collaborate with Orca Bio's medical, manufacturing, and clinical operations teams to allocate manufacturing capacity according to the needs of transplant centers and business priorities.
  • Partner with the clinical operations team to drive timely completion of patient onboarding and study enrollment requirements, including data entry and task completion within Orca Bio's scheduling system.
  • Support patient onboarding and enrollment activities for investigator-led trials.
  • Design and implement custom processes for new studies as needed.
  • Actively monitor the entire vein-to-vein process, including collection, delivery, transportation, and manufacturing activities for patient treatments.
  • Serve as the central control point to communicate critical information across stakeholders and ensure timely resolution of issues by the appropriate teams.
  • Collect, manage, and analyze patient scheduling data within Orca Bio's scheduling system.
  • Develop dashboards, apply basic statistical techniques, and present findings to leadership.
  • Facilitate regular status update meetings with high-enrolling clinical centers, donor groups, and Orca Bio's internal teams.
  • Maintain agendas, minutes, and drive the completion of action items.
  • Own Orca Bio's scheduling system by training and onboarding transplant center staff and internal teams.
  • Manage system improvement efforts, providing subject matter expertise and release oversight.
  • Ensure user-facing documentation is up to date.
  • Maintain donor and patient scheduling tools, including Orca Bio's site-facing slot calendar and unrelated donor tracker.
  • Assist with process improvement initiatives, including the implementation and execution of pilots to test Orca Bio's commercial ordering processes.
  • Proactively identify opportunities to improve patient and donor scheduling processes and design and implement solutions to enhance efficiency.
  • Assist with strategic projects as required.
Requirements
  • Bachelor's degree with 2+ years of relevant biotech/pharma industry experience.
  • Experience in a customer-facing role.
  • Experience with cellular therapy supply chain preferred (i.e., manufacturing, clinical, or transplant center operations).
Attributes
  • Entrepreneurial and passionate; enjoys working in a fast-paced, collaborative environment.
  • Strong interpersonal skills, including verbal and written communication.
  • Excellent problem-resolution and organizational skills.
  • Strong attention to detail.
  • Ability to work independently and collaborate as part of a cross-functional team.
  • Flexibility in responding to change or business needs.