Dental Office Coordinator

4 weeks ago

Menlo Park, California, United States Grace Dental Full time
About the Role

We are seeking a highly motivated and organized individual to join our front office team as a Dental Treatment Coordinator. In this role, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Key Responsibilities
  • Maintain communication with patients via online platform, text, and/or email.
  • Handle patient reception, manage patient charts/records, and collect and post patient payments as needed.
  • Educate, discuss, and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
  • Verify and discuss dental benefits and pre-estimates; present fees to patients.
  • Enter accurate patient benefit information into Dentrix system.
  • Manage daily schedule to ensure production goals are consistently being met.
  • Collect payment and post to appropriate patient ledger.
  • Post/Enter pre-treatment estimates into system.
  • Call patients to schedule treatment as applicable to their treatment plan.
  • Track and call patients who do not schedule or whose treatment is incomplete.
  • Follow-up: Call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
  • Building positive and productive relationships with referral partners for business growth.
  • Document services rendered and other related information in patient's charts following each appointment.
  • Provide support to office personnel when primary responsibilities are complete.
  • Maintain up-to-date knowledge about practice services offered.
Requirements
  • High school diploma or equivalent.
  • Knowledge of dental terminology a plus.
  • 2+ years of medical or dental treatment coordinator experience or previous front-office experience in a medical or dental practice.
What We Offer
  • A positive, meaningful, challenging, and supportive work environment.
  • Career mobility with long-term growth and development opportunities.
  • A competitive salary with a comprehensive benefits package: including medical, family dental care, paid time off, and position-tailored incentive plans.
  • An opportunity to serve amazing patients and be part of community outreach events.
  • A convenient work schedule, which supports personal and professional growth.
  • Technology-forward, growth-oriented dental practice.
How to Apply

Please submit three things: a cover letter detailing why you feel you would be a good fit for this position, a resume with work history and references, and compensation expectations.

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