IT Support Specialist
5 days ago
About the Job
Vets Hired is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for installing, configuring, and troubleshooting desktop and mobile computer systems, peripherals, and software products in various environments.
Key Responsibilities
- Install and configure desktop and mobile computer systems, peripherals, and software products in networked, classified, and unclassified environments.
- Detect, diagnose, and resolve desktop and mobile computer software and hardware failures.
- Provide users with information, guidance, and instruction on the use of desktop and mobile computer hardware and software.
- Analyze and assess customer service requests and provide prompt technical solutions.
- Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and mobile computer products.
- Prepare progress/status reports and submit to team leads as required.
- Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
- Identify and document areas for process improvements.
- Contact and effectively communicate with users by telephone, electronic communications, or in person.
- Prepare equipment for reuse or surplus of property actions.
- Provide technical support for customers assigned to remote locations as required.
- Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
- Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Requirements
- High school diploma. Associates Degree and 2 years of experience or 4 years of equivalent experience.
- TS clearance required.
Preferred Qualifications
- IT Certifications applicable to desktop and mobile computer support.
- Experience providing excellent customer service.
Work Schedule
8 hour shift
Security Clearance
Top Secret (Preferred)
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