IT Support Specialist
4 weeks ago
Corps Solutions is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance to our staff and support the technology department in various ongoing and project-related activities.
Key Responsibilities
Work on AI-related projects that involve data collection, analysis, and automation of network monitoring tasks using machine learning models.
Participate in cross-functional team meetings to discuss emerging AI technologies.
Stay up to date with the latest networking protocols, AI advancements, and cybersecurity trends, sharing relevant insights with the team.
Collaborate with senior IT staff to ensure network security through the implementation of VPNs, encryption protocols, and access control lists (ACLs).
Support the deployment of AI-driven network optimization tools, including anomaly detection, traffic pattern analysis, and automation of routine network tasks.
Document network configurations, processes, and troubleshooting steps.
Stay updated on industry trends in networking, security, and AI, and contribute ideas for process improvements.
Create, maintain, and update email distribution lists and list membership.
Set-up and configure user's computers and other IT supported devices.
Maintain and update IT equipment, software and license inventory reports.
Provide support for special projects that are related to these systems and products.
Provide support for Corps Solutions IT networks, servers, and vendors.
Requirements
Working towards associate or bachelor's degree in information technology.
Basic understanding of networking principles, including TCP/IP, DNS, DHCP, VLANs, and subnetting.
Familiarity with network hardware such as routers, switches, and firewalls.
Exposure to cloud computing platforms (AWS, Azure) and AI services is a plus.
Exposure to AI concepts such as machine learning, data analysis, and automation.
CORE SKILLS/COMPENTENCIES
Required Knowledge, Skills and Abilities
Working knowledge of end-user computer programs, technologies and applications.
Ability to provide 'hands on support' for setup of computer systems and troubleshooting of problems as needed.
Ability to convey complex technical issues in an easy-to-understand format.
Strong communication and presentation skills. Able to design and write clear communications and present training programs in English.
Proficient in computer applications such as Windows and MS Office
Strong analytical and problem solving skills
Excellent organizational, planning and prioritization skills
Excellent interpersonal skills
Working Conditions
Required to sit for extended periods of time and maintain focus
Daily travel in local area during workday (including use of personal vehicle)
Special Position Notations
This is a part-time position
This is a paid internship that requires hours a week
Hours would be within 8 am - 4 pm, but flexible based on existing school or work schedule
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