Senior Access Representative

1 month ago


Irvine, California, United States University Of California Irvine Full time
About UCI Health

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. Our mission is to provide high-quality patient care, advance medical knowledge, and serve the community.

Job Summary

The Senior Access Representative provides exceptional customer service to patients calling to obtain medical services at UC Irvine Medical Center. This role serves as a preceptor for new staff and requires strong communication and problem-solving skills.

Key Responsibilities
  • Provide high-quality customer service to patients and families
  • Serve as a preceptor for new staff members
  • Utilize computer systems and software to manage patient information
  • Collaborate with healthcare teams to ensure seamless patient care
  • Develop and maintain effective working relationships with patients, families, and healthcare professionals
Requirements
  • Demonstrated experience working in a call center or healthcare setting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of medical terminology and insurance programs
  • Ability to maintain confidentiality and handle sensitive information
Preferred Qualifications
  • Knowledge of University and medical center organizations, policies, and procedures
  • Demonstrated experience working with patient registration software systems
  • Bilingual skills in English and Spanish and/or Vietnamese
Conditions of Employment
  • Background check and live scan
  • Legal right to work in the United States
  • Vaccination policies
  • Smoking and tobacco policy
  • Drug-free environment
Equal Opportunity Employer

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting and retaining a diverse workforce and creating a welcoming and inclusive environment for all employees.



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