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Patient Access Representative III

2 months ago

Irvine, California, United States City of Hope Full time
Job Summary

We are seeking a highly skilled Patient Access Representative III to join our team at City of Hope. This role is responsible for coordinating the scheduling of patient appointments across multiple hospital departments, utilizing telecommunications and computer information systems to create accounts, verify information and insurance, collect co-pays, and schedule and re-schedule complex appointments.

Key Responsibilities
  • Register, pre-register, consent, and schedule all patient appointment types, across clinics, ancillary areas, and hospital.
  • Proactively coordinate appointments with other functional areas, maintaining department productivity, accuracy, and quality assurance standards.
  • Ensure data is entered accurately for all patient demographic and insurance information, completing all required legal documents and obtaining and scanning related documents.
  • Perform cash collection functions, patient pricing estimates, and ETC admission, ensuring financial protocols and requirements are met.
  • Provide patient with itineraries, advance beneficiary notice, and written instructions for tests and procedures as applicable, seeking assistance from Financial Counselors when needed to maintain patient flow.
Requirements
  • High School or equivalent.
  • Two years related experience registering and scheduling complex patient appointments in a clinic or hospital setting.
  • Medical terminology experience required.
  • EPIC electronic medical record experience preferred.
About City of Hope

City of Hope is a leading cancer research and treatment center, dedicated to delivering the cures of tomorrow to the people who need them today. Our team is passionate about making a difference in the lives of our patients and their families.