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Customer Service Representative

2 months ago

Omaha, Nebraska, United States greenpath, inc. Full time
Job Summary

We are seeking a highly motivated and empathetic Customer Service Representative to join our team at GreenPath Financial Wellness. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, answering their questions, and helping them navigate our financial services.

Key Responsibilities
  • Answer incoming phone calls from clients, providing a welcoming and empathetic experience
  • Respond to client emails and conduct outbound calls to prospective clients
  • Provide excellent customer service and support to GreenPath's potential and current clients
  • Address client questions regarding GreenPath services and the appointment process
  • Data entry of client information, maintaining confidentiality of sensitive information
  • Initiate the first financial assessment and schedule appointments for prospective clients with a GreenPath Financial Counselor
  • Triage calls from existing clients and creditors, routing appropriately
  • Intake and review customer complaints, routing to appropriate manager if necessary
Requirements
  • $16.00/hour for most locations, $17.57/hour for markets with higher-than-average costs of living
  • Full-time, 40 hours/week, with benefits (medical, dental, vision, 11 paid holidays, 19 PTO days, and retirement options)
  • Work schedule: Monday-Friday, 10am-7pm, with rotating Saturdays every 6-8 weeks
  • Ability to type 40 words per minute at 80% accuracy required
  • U.S. Citizenship required due to contracts in place
  • Virtual interview process, no in-person meetings required
Remote Work Requirements
  • Hard-wired internet with a minimum speed of 200 Mbps for single-person residences, 400 Mbps for residences with 2 or more people
  • A room in your home with a closing door and a security camera in addition to your computer setup
About GreenPath

GreenPath Financial Wellness is a trusted national nonprofit focused on financial wellness for everyone. We've been helping people navigate financial crises for over 60 years, and we're committed to providing exceptional service to our clients.

As a Customer Service Representative at GreenPath, you will have the opportunity to make a positive impact in the lives of our clients, helping them achieve financial stability and peace of mind.