Customer Service Representative

16 hours ago


Omaha, Nebraska, United States Quipt Home Medical Full time
Job Summary

Quipt Home Medical is a leading provider of clinical respiratory equipment and services. We are seeking a highly motivated Customer Service Representative to join our team.

The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be the primary point of contact for patients, caregivers, and referral sources, providing information and resolving complaints in a timely and courteous manner.

Responsibilities include:

  • Receiving and processing customer orders
  • Providing information and resolving complaints
  • Interacting with customers to provide information and resolve issues
  • Handling customer complaints and resolving issues in a timely and courteous manner
  • Processing work orders and necessary paperwork
  • Arranging for convenient customer delivery/pickup times
  • Conveying orders to clinical specialists and/or delivery personnel
  • Tracking active rentals, automatic reorders, and concentrator maintenance
  • Obtaining prior authorization numbers and logging information into the database
  • Ensuring all assigned procedures are processed in an accurate and timely manner

Requirements:

  • High School Diploma or equivalent
  • Previous experience in a clerical or customer service environment
  • Knowledge of Microsoft Office (Word, Excel, etc.)
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills

As a Customer Service Representative at Quipt Home Medical, you will have the opportunity to work in a dynamic and growing company, providing excellent customer service and support to our patients and customers.



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