Customer Service Representative
16 hours ago
Quipt Home Medical is a leading provider of clinical respiratory equipment and services. We are seeking a highly motivated Customer Service Representative to join our team.
The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be the primary point of contact for patients, caregivers, and referral sources, providing information and resolving complaints in a timely and courteous manner.
Responsibilities include:
- Receiving and processing customer orders
- Providing information and resolving complaints
- Interacting with customers to provide information and resolve issues
- Handling customer complaints and resolving issues in a timely and courteous manner
- Processing work orders and necessary paperwork
- Arranging for convenient customer delivery/pickup times
- Conveying orders to clinical specialists and/or delivery personnel
- Tracking active rentals, automatic reorders, and concentrator maintenance
- Obtaining prior authorization numbers and logging information into the database
- Ensuring all assigned procedures are processed in an accurate and timely manner
Requirements:
- High School Diploma or equivalent
- Previous experience in a clerical or customer service environment
- Knowledge of Microsoft Office (Word, Excel, etc.)
- Proficient general office skills (typing, computer, fax, filing, multiple phone line)
- Neat personal appearance with pleasing manner and interpersonal skills
As a Customer Service Representative at Quipt Home Medical, you will have the opportunity to work in a dynamic and growing company, providing excellent customer service and support to our patients and customers.
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