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Orthodontic Clinic Representative

2 months ago

Orland Park, Illinois, United States Orthodontic Experts Ltd Full time
Job Title: Patient Service Representative

We are seeking a highly skilled and organized Patient Service Representative to join our team at Orthodontic Experts Ltd. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Key Responsibilities:
  • Answer all phone calls and respond to voicemails in a timely and professional manner
  • Check-in new and existing patients, and notify clinical staff of their arrival
  • Collect necessary patient information, including registration forms and medical history
  • Handle patient inquiries and provide information on insurance, treatment options, and credentials
  • Maintain accurate records and update patient communication logs
  • Review and adjust clinic schedules as needed
  • Print end-of-day reports and reconcile payments
Requirements:
  • High school degree or equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and de-escalation skills
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance