Clinical Manager RN

4 weeks ago


Oak Park, Illinois, United States Rush University Full time
Job Title: Clinical Manager RN

Job Summary:

The Clinical Manager RN will be responsible for the ongoing clinical and operational functionality of the practice. This includes operations, workflows, quality, and patient experience. The ideal candidate will exemplify the Rush mission, vision, and values and act in accordance with Rush policies and procedures.

Key Responsibilities:
  • Provides input towards strategic and long-term operational planning.
  • Escalates issues that impact strategy to Director.
  • Supports providers in the delivery of exceptional care.
  • Works with the leadership team to monitor and address patient experience feedback.
  • Reviews, researches, and resolves practice-specific patient complaints and concerns.
  • Understands and supports providers' productivity challenges and implements practices and workflow changes to alleviate them.
  • Operationalizes institution and department change initiatives and implements approved changes at Practice level.
  • Monitors practice-level key performance indicators, scorecards, patient feedback, quality results, patient safety goals, environment of care, and financial reports to ensure the Practice remains on course to meet or exceed operational goals.
  • Motivates staff to perform at their highest level and effectively holds staff accountable for delivery of high-quality services, including patient care, access, and satisfaction.
  • Hires strong talent with appropriate competencies and skill mix.
  • Ensures appropriate staffing in all areas, including providing staff training, competency development, orientation, and recognition.
  • Direct reports include clinical, lead/charge staff, and other non-physician staff.
  • Monitors staff and physician satisfaction and makes recommendations to improve work culture as necessary.
  • Maintains regular, two-way communication with staff to support their achievement of strong performance in support of the practice goals, supports their personal developmental goals and concerns, and builds an understanding of Rush and the practice.
  • Responsible for achievement of all compliance, regulatory, joint commission, ECOG/UNOS/OSHA adherence, and other regulatory body requirements.
  • Maintains effective, collaborative working relationships with other RUMG departments and related practices for best practices, workflow, policy, and process feedback.
  • Represents RUMG on committees or cross-departmental teams to design and implement common standards.
  • Manages availability of resources/supplies.
  • Monitors patterns in purchasing supplies and ensures timely processing of payments and invoices.
  • Serves as a role model whose attitudes and actions support Practice leadership and goals.
  • Acts as a role model and champion for ICARE and employee engagement as well as the patient-centered/patient-first care model.
  • Keeps up with current development and trends in the area of expertise.

About Rush University Medical Center:

Rush University Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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