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Administrative Support Specialist
2 months ago
All candidates must submit their applications through the university's official employment portal to be considered for this role.
General Information
The mission of Healthyhorns is to improve the health and wellness of students, supporting their academic and personal aspirations.
These departments work together to promote the overall health and well-being of students.
University Health Services (UHS) is a certified on-campus medical facility committed to meeting the diverse healthcare needs of students.
Benefits
The University of Texas at Austin provides a competitive benefits package that includes, but is not limited to:
- 100% employer-paid basic medical coverage
- Retirement contributions
- Paid vacation and sick leave
- Paid holidays
For more information about the total benefits offered, please visit the Human Resources (HR) website.
Position Purpose
The role involves performing administrative, clerical, and reception duties, including phlebotomy and specimen processing for the laboratory.
Key Responsibilities
- Serve as the receptionist for the lab, welcoming patients and visitors courteously and directing them appropriately.
- Verify patient identification, locate lab orders in the Electronic Health Record (EHR), and ensure proper documentation is attached.
- Address patient inquiries or direct them to the relevant personnel.
- Confirm laboratory orders, generate labels, and release orders once specimens are collected.
- Instruct patients on specimen collection techniques and dietary requirements.
- Enter external provider orders into the EHR and process them accordingly.
- Handle incoming calls professionally, providing necessary information and transferring inquiries as needed.
- Open and close the lab reception and office daily, adhering to established procedures.
- Execute administrative and clerical tasks for the lab, including:
- Timely reporting of discrepancies and incidents to supervisors.
- Daily collection and distribution of departmental mail.
- Accurate filing of reports and requisitions.
- Verification of laboratory testing information for in-house and reference labs.
- Communication with reference labs to obtain test information and ensure accuracy.
- Audit and reconcile billing reports and insurance requests as necessary.
- Process physician orders for laboratory tests.
- Participate in additional activities as assigned.
- Demonstrate professionalism, teamwork, and exceptional customer service in all work aspects.
- Maintain regular and punctual attendance.
Required Qualifications
- High school diploma or GED.
- Five years of experience in clerical functions.
- Strong interpersonal and communication skills with a professional demeanor.
- High accuracy in grammar and punctuation.
- Excellent organizational skills and attention to detail.
- Ability to learn tasks quickly with minimal supervision.
- Flexibility to adapt to shifting priorities.
- Commitment to maintaining confidentiality of protected health information.
- Regular and punctual attendance.
- Proven customer service skills and ability to work with diverse communities in a non-judgmental manner.
Relevant education and experience may be considered as appropriate substitutes.
Preferred Qualifications
- Certified Phlebotomy Technician with at least one year of experience.
- Over three years of clerical experience.
- Experience in a healthcare/medical clinic front office.
- Proficiency in Electronic Health Records and billing software, including Microsoft Word and Excel.
- Experience in collecting insurance information.
Salary Range
$42,271.20 per year
Working Conditions
- Standard office environment
- Possible exposure to biohazards
- Repetitive use of a keyboard
- Manual dexterity required
- Lifting and moving may be necessary
- Exposure to chemicals typically found in offices and medical clinics.
Work Schedule
8 AM – 5:15 PM, Monday – Friday. Schedule details will be discussed during the interview.
Required Materials
- Resume/CV
- Three professional references with contact information; at least one reference should be a supervisor.
- Letter of interest.
Important Notes for Applicants
Ensure that all required materials are uploaded before submitting your application. Once submitted, changes cannot be made.
