Automotive Service Representative

2 weeks ago


Dallas, Texas, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service desk, you will be responsible for providing exceptional customer service, engaging with customers, and selling parts and services that meet their needs.

Key Responsibilities
  • First point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, and building trust.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follows all policies and procedures related to cash, credit, check, refund, and return policies.
  • Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.



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