Technical Support Specialist
3 weeks ago
Job Summary:
Integrated Resources is seeking a skilled Technical Support Analyst 4 to join our team. As a Technical Support Analyst 4, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Onboard and offboard new and separating employees
- Manage and monitor customer IT issues using helpdesk tools
- Provide support over the phone, in person, and using remote control tools
- Act as a liaison to ensure the delivery of high-performance IT support services
- Work directly with customers to assist in managing and fixing software and application issues
- Provide recommendations to management for the improvement of systems and processes
- Perform software installations manually and via automated deployment tools and command line scripting
Requirements:
- Strong customer service skills with a "Customer First" attitude
- Extensive skills and experience in desktop products including Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
- Excellent research and investigative skills
- Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
- Experience in working with help request tracking and reporting tools
- Knowledge of IT concepts and trends and new technologies
About Integrated Resources:
Integrated Resources is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions to our clients.
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