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Technical Support Specialist

1 month ago

Richmond, Virginia, United States Cynet Systems Full time
Job Summary:
As a Technical Support Analyst at Cynet Systems, you will serve as the first point of contact for providing technical support to various areas within the organization. Your responsibilities will include providing telephone, walk-in, and email support to the Help Desk, accurately documenting request history and work in the Help Desk Ticketing System, and installing, configuring, and maintaining desktop and laptop computer hardware and software for faculty and staff. Additionally, you will triage and route advanced requests to the appropriate technical personnel and provide timely resolution of problems or escalations by maintaining strong working relationships with IT professionals.