Bilingual Customer Service Representative

2 weeks ago


Coppell, Texas, United States Triumph Financial Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Triumph Financial. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving disputes, and ensuring timely communication with clients regarding daily fundings.

Key Responsibilities
  • Provide outstanding customer service to clients via telephone, email, and written correspondence
  • Review and correct errors in load submissions uploaded by eRoom Funding Processor
  • Submit debtor credit inquiries into database and verify freight load with assigned debtor
  • Make recommendations to Account Executive regarding approval, hold, or denial of purchase of specific invoices
  • Review clients' A/R aging, resolution of disputes, open credits, post verifications, and confirmations on accounts as needed
  • Provide ongoing client training in Triumph's processes and systems
  • Effectively communicate with team members, debtors, clients, and management
Requirements
  • Associate or Bachelor's degree preferred; four years of proven customer service experience in lieu of degree
  • Freight, transportation, or general factoring, or logistics industry experience preferred
  • Professional customer service, Microsoft Office skills, and Google Suite proficiency
  • Ability to multi-task and stay focused at high levels of productivity
  • Excellent verbal and written communication skills
  • Bilingual Serbian/Macedonian or Russian required
Work Environment

The work environment is a moderate noise level business office with computers, phone, and printers. The employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required.

We offer a competitive compensation package, including medical, dental, vision, paid time off, 401k, and more. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply today.



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