Customer Service Representative
2 days ago
Job Summary:
We are seeking an experienced Customer Service Representative to provide exceptional customer service to our valued auto loan customers. The successful candidate will be responsible for communicating with customers through various media channels, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service to auto loan customers via phone, email, and other media channels
- Handle customer inquiries and resolve issues in a timely and professional manner
- Communicate key information to customers to ensure they have the tools to make their auto loan payments
- Escalate accounts to manager for review and trend identification
- Identify, research, and resolve customer issues using the computerized system
- Execute loan administrative activities to support Loan Servicing
- Assist Supervisor with queue management and elevated duties
- Independently execute process support functions and maintain service queues
Requirements:
- High School Diploma or GED required
- Bilingual (Spanish proficiency) considered an advanced language ability
- Ability to multitask, flexible to change, and handle constant phone calls throughout the day
- Proficient in Internet search tools, email, and Microsoft Office products
- Ability to maintain strict confidentiality with customer auto loan account information
About Us:
Flagship Credit Acceptance LLC, NMLS is a leading financial services provider. We are driven by our values of integrity, passion, trust, discipline, respect, and continuous improvement. We are seeking individuals who share our vision and mission to provide exemplary service to dealers, associates, customers, and stakeholders.
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