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Customer Service Representative
2 months ago
We are seeking a dedicated individual to join our team at Coastal as a Customer Service Representative. This role is crucial in building strong relationships with clients and providing clear information about our fundraising activities.
Key Responsibilities- Develop and maintain effective communication with clients to ensure smooth interactions and resolve any issues efficiently.
- Provide accurate and comprehensive information about our charity to the public, highlighting our mission and values.
- Handle inquiries and complaints in a timely and professional manner, following up as needed to ensure client satisfaction.
- Maintain detailed records of customer interactions and manage accounts with attention to detail.
- Adhere to our communication guidelines and strive to educate and engage clients on behalf of the charity.
- Proven experience in customer service or client support roles.
- A genuine passion for philanthropy and helping others.
- Strong communication skills with the ability to adapt to different personalities.
- Ability to multitask, prioritize, and manage time effectively.
If you are passionate about making a positive impact through exceptional customer service, we encourage you to apply for this role at Coastal.
