Hospital Client Support Specialist

2 months ago


Norfolk, Virginia, United States Banfield Full time
About the Role

The Client Service Coordinator ('CSC') plays a pivotal role in driving the flow of clients and pets through the hospital, ensuring seamless communication with associates and clients. This position is crucial in maximizing the productivity of the veterinary medical team, thereby enhancing the overall client experience.

Key Responsibilities
  • Client Flow Management: Coordinate the movement of clients and pets through the hospital, ensuring a smooth and efficient experience.
  • Communication and Collaboration: Foster effective communication with associates and clients, addressing any concerns or issues promptly.
  • Productivity Enhancement: Work closely with the veterinary medical team to maximize productivity, resulting in increased client satisfaction and loyalty.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with clients and associates.
  • Organizational Abilities: Demonstrate strong organizational skills to manage multiple tasks and priorities in a fast-paced environment.
  • Teamwork and Adaptability: Showcase the ability to work collaboratively with the veterinary medical team and adapt to changing situations.


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