Customer Service Representative

3 weeks ago


Ormond Beach, Florida, United States PNC Full time
Job Description:

As a Part-Time Teller at PNC, you will be responsible for providing exceptional customer service and accurately performing high-volume customer banking transactions. You will also educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities:
  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
  • Process a variety of customer interactions, including transactions and referrals.
  • Educate customers on alternatives available for their financial interactions.
  • Identify banking opportunities during customer interactions and refer as appropriate.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer's problems.
  • Adhere to all policies and procedures, demonstrating sound judgment within established limits.

Requirements:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills:
  • Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies:
  • Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience:
  • Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.

Benefits:
  • PNC offers a comprehensive range of benefits to help meet your needs now and in the future.


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