Customer Service Liaison

4 weeks ago


Ormond Beach, Florida, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Your collaboration with team members will ensure seamless customer experiences. You will promote and cross-sell insurance products and services to meet customer needs. In the event of escalated customer complaints and concerns, you will handle them with professionalism and empathy. To provide accurate information and advice, you will stay updated on insurance policies, regulations, and industry trends. Your participation in ongoing training and development programs will enhance your knowledge and skills. You will contribute to a positive and collaborative work environment.

  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills.


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