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Service Advisor-Pensacola Honda
2 months ago
As a Service Advisor at Pensacola Honda, a Sonic Automotive dealership, you will play a vital role in ensuring customer satisfaction and maintaining high-quality service standards. We are committed to providing the resources and support you need to succeed in your career.
Key Responsibilities:- Schedule service appointments and gather necessary customer and vehicle information.
- Provide exceptional customer service, greeting customers in a friendly and timely manner.
- Accurately estimate labor and parts costs, establishing promised repair times.
- Keep customers informed of repair progress, cost changes, and obtain authorization for additional repairs.
- Test-drive vehicles or consult with test technicians as needed.
- Maintain a high Customer Satisfaction Index rating and advise customers on vehicle maintenance.
- Adhere to all regulations and safety policies.
- High school diploma or equivalent.
- Ability to understand instructions and information.
- Two years of dealership experience.
- General knowledge of vehicle mechanical operations.
- ASE certification is a plus.
- Sales experience is preferred.
- Professional appearance and strong communication skills.
- Authorized to work in the USA.
- Ability to pass pre-employment testing.
Embark on a fulfilling career in the automotive industry with Pensacola Honda. Your information will be kept confidential in accordance with EEO guidelines.
