Automotive Customer Service Specialist
1 week ago
At RGV Tire Pros, we prioritize our employees and foster their professional development. We offer a supportive and enjoyable workplace, comprehensive training, competitive pay, and exceptional benefits. Embark on a rewarding career with a reputable and established organization.
Position Summary
Assist and guide clients regarding their vehicle maintenance requirements. Generate service orders for clients and liaise with the service team.
Outstanding opportunities for advancement and career growth.
Key Responsibilities
- Warmly welcomes and engages with customers
- Identifies the specifics of customer concerns; may conduct a road test or visually assess the vehicle
- Prepares a Service Order Request (SOR) outlining the services to be performed or products to be sold
- Secures customer consent for services prior to forwarding the order to service staff
- Discusses completed repairs or services with customers and processes payments
- Ensures the showroom remains tidy and replenishes displays as necessary
- Conducts daily cash and sales procedures at the end of the business day
- Adheres to the Company Quality Control Program, Safety Policies, and relevant regulations
Preferred Qualifications
- High School diploma or equivalent vocational training
- Familiarity with computerized sales and marketing systems
- Understanding of automotive tire, lubrication, and maintenance topics
- Experience utilizing repair software and vehicle service manuals to diagnose and resolve issues
- Preferred Experience:
- 2+ years in a retail setting, ideally in automotive tire, lubrication, or maintenance
- 3+ years as a Service Advisor in an automotive repair shop, dealership, or similar professional setting.
- Background as a vehicle technician or lubrication specialist
Benefits and Advantages
- Comprehensive Training and Development Programs
- Competitive Salary Structure
- Supportive Work Environment
- Premium Benefits Package
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