Automotive Customer Service Specialist

2 weeks ago


McAllen, Texas, United States RGV Tire Pros Full time
Job OverviewCompany Background
At RGV Tire Pros, we prioritize our employees and foster professional growth. We offer a welcoming and enjoyable workplace along with exceptional training and development opportunities, competitive pay, and comprehensive benefits. Embark on a rewarding career with a reputable and established organization.

Position Summary
Provide expert advice and support to customers regarding their vehicle service requirements. Generate repair orders and liaise with the service team.
Outstanding opportunities for advancement and career development.

Key Responsibilities
  • Warmly greet and assist customers upon arrival
  • Identify the nature of customer concerns; may conduct a road test or visually assess the vehicle
  • Prepare Repair Order Requests (ROR) outlining the services to be rendered or products to be sold
  • Secure customer consent for services prior to handing over the order to service staff
  • Discuss completed repairs or services with customers and process payments
  • Ensure the showroom remains tidy and restock displays as necessary
  • Conduct daily cash and sales procedures at the end of the business day
  • Adhere to the Company Quality Control Program, Safety Policies, and comply with OSHA and EPA regulations

Preferred Qualifications
  • High School diploma or equivalent vocational training
  • Familiarity with computerized sales and marketing tools
  • Understanding of automotive tire, lubrication, and maintenance topics
  • Experience utilizing Mitchell Repair, Activant, All-Data, and vehicle service manuals to troubleshoot and resolve issues
  • Desirable Experience:
    • Minimum of 2 years in a retail setting, ideally in automotive tire, lubrication, and maintenance
    • At least 3 years as a Service Advisor in an auto repair shop, dealership, or similar professional setting.
    • Background as a vehicle mechanic or lubrication technician

Benefits and Advantages
  • Outstanding Training and Development Programs
  • Competitive Salary Packages
  • Supportive Work Environment
  • Comprehensive Benefits


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