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Service Coordinator

4 weeks ago

Birmingham, Alabama, United States Forklift Systems Full time

**Job Summary**

Forklift Systems is seeking a highly organized and detail-oriented Service Coordinator to coordinate daily scheduling, oversee daily functions of service technicians, and ensure accurate and timely completion of daily, weekly, and monthly tasks.

Key Responsibilities:

  • Provide all necessary information on work order to support billing process
  • Coordinate daily scheduling of service technicians
  • Oversee daily functions of service technicians
  • Review technician notes on work order and apply appropriate misc. charges, fuel/truck charges, and sublet charges
  • Communicate with customers for scheduling, needs, and other concerns regarding Preventative Maintenance (PM) Agreements
  • Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times
  • Support all manufacture and warranty on completion of requirements for Bulletins/Campaigns
  • Ensure accurate and timely completion of routing daily, weekly, and monthly tasks

Requirements:

  • High school diploma or equivalent
  • Previous experience in a service coordination role
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize effectively
  • Proficient in Microsoft Office and other relevant software

Salary Range: $18-$24 per hour (DOE)