Pediatric Office Site Supervisor

5 days ago


SaintBrieuc, Bretagne, United States Capital Area Pediatrics Full time
About Us

Capital Area Pediatrics is a leading pediatric care provider in Northern Virginia, offering accessible and comprehensive care to families at five practice locations. We are committed to delivering exceptional patient experiences and fostering a positive work environment.

Job Description

We are seeking a highly skilled and experienced Pediatric Office Site Supervisor to join our leadership team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities at our practice locations, ensuring smooth and efficient staff and patient workflows.

Key Responsibilities
  • Leadership and Planning
    • Collaborate with the Practice Administrator to manage patient and staff schedules.
    • Provide input and support in decision-making processes.
    • Communicate effectively with staff, patients, and parents to ensure a positive experience.
    • Participate in the Weekend Leader on Duty rotation to provide support and resolve issues.
  • Operations
    • Oversee daily operations at the site, ensuring compliance with CAP policies and regulations.
    • Develop and implement Daily AM, mid-day, and PM checklists to optimize site performance.
    • Monitor computer systems and resolve technical issues.
    • Utilize resources to maximize efficiency and problem-solve.
  • People Management
    • Partner with the Practice Administrator to address staffing needs, including hiring, training, and performance management.
    • Monitor timekeeping and attendance, ensuring staff breaks and lunches are taken.
    • Build talent through training, development, and coaching.
    • Model professional and courteous behavior with staff, patients, and parents.
  • Patient Experience
    • Monitor and course-correct patient and staff workflow for optimal efficiency.
    • Demonstrate and reinforce exceptional patient service.
    • Resolve patient issues and escalate concerns.
    • Review patient satisfaction data and report findings to the Practice Administrator.
  • Financial
    • Assist the Practice Administrator in managing accounts receivable and time of service payments.
    • Serve as the point person for billing team members to resolve revenue-impacting issues.
    • Manage inventory, including clinical supplies and vaccines.
Requirements
  • At least one year of experience in healthcare administration or leadership.
  • Direct supervisory experience in a healthcare setting.
  • High school diploma or equivalent required; Health Administration degree preferred.
  • Ability to participate in weekend leadership on call rotation.

Capital Area Pediatrics is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate based on race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, disability, national origin, or any other protected characteristic.



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