Pediatric Office Site Supervisor

1 week ago

SaintBrieuc, Bretagne, United States Capital Area Pediatrics Full time
About the Role

Capital Area Pediatrics is seeking a highly skilled and experienced Clinical Site Supervisor to join our leadership team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities at our practice locations, ensuring smooth and efficient staff and patient workflows.

Key Responsibilities
  • Manage daily patient and staff schedules in collaboration with the Practice Administrator.
  • Provide input and support in decision-making processes.
  • Communicate effectively with staff, customers, and peers to maintain a positive team environment.
  • Provide coverage at sites as needed to ensure practice needs are met.
  • Participate in the Weekend Leader on Duty rotation to address issues and provide support.
Operations
  • Oversee daily operations at the site, ensuring compliance with CAP policies and regulations.
  • Serve as the on-site leader, addressing issues and implementing solutions.
  • Develop and implement daily checklists to ensure optimal site performance.
  • Conduct quality checks and reviews as assigned by the Practice Administrator.
  • Monitor computer systems and resolve technical issues.
People Management
  • Partner with the Practice Administrator to address staffing needs, including hiring, training, and performance management.
  • Monitor timekeeping and attendance, ensuring staff breaks and lunches are taken.
  • Lead by example, promoting a positive culture and staff morale.
  • Develop talent through training, coaching, and ongoing development.
Patient Experience
  • Monitor and improve patient and staff workflow for optimal efficiency.
  • Provide exceptional patient service, resolving issues and escalating concerns.
  • Review patient satisfaction data and report findings to the Practice Administrator.
Financial
  • Assist the Practice Administrator in managing accounts receivable and time-of-service payments.
  • Serve as the point person for billing team members to resolve revenue-impacting issues.
  • Manage clinical supply and vaccine inventories, ensuring optimal levels and minimizing waste.
Requirements
  • At least one year of experience in healthcare administration or leadership.
  • Direct supervisory experience in a healthcare setting.
  • High school diploma or equivalent required; Health Administration degree preferred.
  • Ability to participate in weekend leadership on-call rotation.

Capital Area Pediatrics is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, disability, national origin, or veteran status. All employment decisions are based on qualifications, merit, and business needs.

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