Client Relations Specialist

2 weeks ago


Thousand Oaks, California, United States Thousand Oaks Toyota Full time

Position Title:
Customer Support Associate


Thousand Oaks Toyota is on the lookout for a dedicated and customer-focused Support Associate. In this role, you will be tasked with managing incoming calls, addressing online inquiries, and enhancing dealership engagement through targeted communication strategies.

Your responsibilities will also include organizing appointments, verifying scheduled visits, and handling rescheduling for missed appointments.

Primary Duties:

  • Manage incoming calls and respond to online inquiries with professionalism and courtesy.
  • Enhance dealership outreach through strategic email communications.
  • Organize and confirm appointments, and handle rescheduling for any missed visits.
  • Maintain a comprehensive and current understanding of our offerings.
  • Organize contact lists and monitor outreach effectiveness.
  • Document all outbound customer interactions.
  • Collect and log accurate data for customer records and traffic reports.
  • Follow up with customers to ensure satisfaction with our services.
  • Adhere to all policies outlined in the Employee Handbook, including time management and break policies.
  • Ensure a tidy and organized office environment.
  • Assist at the front desk as needed.


If you possess a proactive attitude and a strong commitment to customer service, we invite you to consider this rewarding opportunity.

We provide competitive compensation and a comprehensive benefits package, along with opportunities for professional growth and development within our organization.

Qualifications

Friendly demeanor with excellent communication abilities.

Capability to work effectively with minimal supervision.

Outstanding interpersonal skills.

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