Client Relations Specialist
2 weeks ago
Position Title:
Customer Support Associate
Thousand Oaks Toyota is on the lookout for a dedicated and customer-focused Support Associate. In this role, you will be tasked with managing incoming calls, addressing online inquiries, and enhancing dealership engagement through targeted communication strategies.
Primary Duties:
- Manage incoming calls and respond to online inquiries with professionalism and courtesy.
- Enhance dealership outreach through strategic email communications.
- Organize and confirm appointments, and handle rescheduling for any missed visits.
- Maintain a comprehensive and current understanding of our offerings.
- Organize contact lists and monitor outreach effectiveness.
- Document all outbound customer interactions.
- Collect and log accurate data for customer records and traffic reports.
- Follow up with customers to ensure satisfaction with our services.
- Adhere to all policies outlined in the Employee Handbook, including time management and break policies.
- Ensure a tidy and organized office environment.
- Assist at the front desk as needed.
If you possess a proactive attitude and a strong commitment to customer service, we invite you to consider this rewarding opportunity.
Qualifications
Friendly demeanor with excellent communication abilities.
Capability to work effectively with minimal supervision.
Outstanding interpersonal skills.
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