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Client Success Specialist
2 months ago
We are seeking a proactive Customer Success Manager to enhance our client relationships.
This role entails guiding new clients through the onboarding process and ensuring a positive experience with every interaction at InvoCure.
Key Responsibilities:
- Oversee and facilitate each phase of the customer journey, which includes pricing discussions, location setup, training sessions, and ongoing value delivery.
- Develop strong relationships with clients, understanding their needs and showcasing InvoCure's capabilities that contribute to their success.
- Examine customer data to extract insights that drive account success and uncover opportunities for increased engagement and value delivery.
- Gain mastery of product features and effectively communicate technical capabilities to both prospects and existing clients.
Preferred Qualifications:
- Proven experience in Customer Success and Support roles.
- Familiarity with best practices in value delivery and client retention.
- Self-driven, results-oriented, analytical, and process-focused.
- Strong executive communication skills and professional presence.
- Innovative, creative, and focused on growth.
About InvoCure:
InvoCure operates as an online medical marketplace and supply chain solution tailored for healthcare facilities. We consolidate medical products from leading manufacturers onto a single platform.
Our mission is to assist healthcare organizations in streamlining operations by minimizing vendor diversity, optimizing procurement and finance processes, empowering clients with advanced technology for supply chain management, and enhancing profitability while delivering exceptional service.
InvoCure is an equal opportunity employer, dedicated to fostering a diverse and inclusive workforce. We do not discriminate based on any legally protected characteristics.
This commitment extends to all employment practices, including recruitment, hiring, promotion, termination, compensation, benefits, and training.
InvoCure is also committed to providing reasonable accommodations for candidates with disabilities who require assistance during the hiring process.
