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Customer Support Specialist

2 months ago

Los Angeles, California, United States Ordermark Full time
About Ordermark

Ordermark is a leading provider of restaurant technology solutions, dedicated to helping restaurants adapt to changing consumer trends and technology. Our mission is to become a trusted partner to restaurants everywhere, offering innovative products and services that drive growth and profitability.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring a seamless customer experience.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and chat
  • Resolve technical issues and troubleshoot problems with our products and services
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Develop and maintain in-depth knowledge of our products and services
  • Meet or exceed performance metrics and customer satisfaction targets
Requirements
  • At least 2 years of customer support experience, preferably in a call center environment
  • Experience supporting clients via phone, email, chat, and/or in person
  • Startup experience a plus
  • Ability to use all forms of communication, including email, phone, texting, and LiveChat
  • Familiarity with online restaurant ordering and restaurant technology
  • Bonus points for Salesforce, Aircall, Zendesk, or restaurant and/or fulfillment experience
What We Offer
  • Excellent growth opportunities and stock options for every full-time employee
  • Medical, dental, and vision insurance (90% covered by Ordermark; 50% for dependents)
  • Flexible PTO and paid company holidays
  • $60 monthly reimbursement for online-ordered meals
  • 401k eligibility immediately
  • A dynamic and inclusive work environment with a passion for customer service and ownership of the client experience