IT Support Specialist
9 hours ago
Job Title: IT Support Specialist
Job Summary:
The IT Support Specialist will provide technical assistance and support to systems customers and departmental staff for various IT-related issues. The ideal candidate will possess excellent customer service skills, decision-making abilities, and problem-solving skills.
Responsibilities:
- Provide technical support and assistance to systems customers and departmental staff
- Identify, track, document, research, and resolve job issues or problem calls
- Escalate high-priority issues when required
- Support IT professionals by performing routine systems testing and production work
- Install, configure, maintain, and troubleshoot information technology devices
Requirements:
- Two years of highly specialized clerical experience in an information systems environment
- Knowledge and experience in customer service, decision-making, organizational awareness, problem-solving, oral communication, speaking, and writing
- Experience with Microsoft Windows 10 installation, configuration, support, and maintenance
- Experience with imaging personal computers, devices, and printers
- Experience with deploying personal computers and laptops
Preferred Qualifications:
- Two years of experience within the last five years providing IT Help Desk support
- Two years of experience within the last three years of Microsoft Windows 10 installation, configuration, support, and maintenance experience
- Two years of experience within the last five years imaging personal computers, devices, and printers
- Experience in deploying personal computers and laptops
Company Information:
Our client is the largest government agency in Los Angeles County with over 30 departments.
Job Type: Contract
Work Schedule: Monday to Friday, 8am to 5pm/Hybrid
Location: Los Angeles, CA (East)
Industry: Government/Public Sector
Hourly Pay Rate: $25-$27
Local Travel Required
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