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Customer Support Specialist

1 month ago

Los Angeles, California, United States RRS Full time

{"title": "Customer Support Role", "description": "At RRS, we're seeking a skilled Customer Support Agent to join our Global Service Desk team. As a key member of our team, you'll provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. Your expertise will help our customers resolve complex issues, ensuring their day-to-day business operations run smoothly.

In this role, you'll have the opportunity to learn and grow with our company, working in a dynamic and welcoming environment. Our Service Desk is a place where you can make a real difference, and we're committed to supporting your personal and professional development.

Key Responsibilities:

* Provide complex support to customers through various communication channels
* Troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
* May handle specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests
* Work on tasks outside of the queue as assigned by management

Requirements:

* Fluent written and verbal skills in Spanish and English (other languages a bonus)
* Proven experience in senior customer support/service role
* Bachelor's degree preferred

What We Offer:

* Competitive salary range of $30.00 per hour
* Comprehensive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement
* Opportunity for remote work in various states

RRS is an Equal Opportunity Employer committed to building strength and delivering long-term sustainability through diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer support.

Apply now and join our team of dedicated professionals who are making a difference in the lives of our customers and communities.

Note: U.S. applicants only. Future sponsorship will not be considered.", "lang_code": "en"}