Lawyer Intake Coordinator

7 days ago


Basking Ridge, New Jersey, United States Lawyer Full time

Become a key player as a Lawyer Intake Coordinator at Lawyer.com. We're seeking a detail-oriented professional with 3-5 years of experience in a customer-facing role, preferably in a legal intake setting.

About the Opportunity

You'll work closely with our team to develop and streamline the consumer intake process, ensuring efficient and accurate handling of customer interactions.

Responsibilities
  • Support the development and implementation of best practices to improve the consumer intake process.
  • Collaborate with cross-functional teams to enhance the intake platform using AI, voice sentiment, and other technologies.
  • Maintain a comprehensive understanding of Lawyer.com's products, services, policies, and procedures.

Requirements

  • 3-5 years of experience in a customer-facing role, preferably in a legal intake setting.
  • Excellent problem-solving skills and ability to identify and resolve customer issues effectively.
  • Strong communication and interpersonal skills.

What We Offer

  • A competitive base salary of $78,000 per year.
  • Stock options and company-wide bonuses.
  • Generous vacation policy including up to 8 weeks Long Service Leave.
  • Medical, dental, and vision healthcare insurance.


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