Lawyer Intake Coordinator
7 days ago
Become a key player as a Lawyer Intake Coordinator at Lawyer.com. We're seeking a detail-oriented professional with 3-5 years of experience in a customer-facing role, preferably in a legal intake setting.
About the OpportunityYou'll work closely with our team to develop and streamline the consumer intake process, ensuring efficient and accurate handling of customer interactions.
Responsibilities- Support the development and implementation of best practices to improve the consumer intake process.
- Collaborate with cross-functional teams to enhance the intake platform using AI, voice sentiment, and other technologies.
- Maintain a comprehensive understanding of Lawyer.com's products, services, policies, and procedures.
Requirements
- 3-5 years of experience in a customer-facing role, preferably in a legal intake setting.
- Excellent problem-solving skills and ability to identify and resolve customer issues effectively.
- Strong communication and interpersonal skills.
What We Offer
- A competitive base salary of $78,000 per year.
- Stock options and company-wide bonuses.
- Generous vacation policy including up to 8 weeks Long Service Leave.
- Medical, dental, and vision healthcare insurance.
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