Consumer Service Lead

5 days ago


Basking Ridge, New Jersey, United States Lawyer Full time

Leverage your expertise as a Senior Intake Manager to transform our consumer intake process at Lawyer.com. We're seeking a seasoned professional with 3-5 years of managerial experience in a customer service or consumer-focused environment.

About the Role

You'll lead a team of Intake Specialists, develop and streamline the consumer intake process, and collaborate with cross-functional teams to enhance the intake platform using AI, voice sentiment, and other technologies.

Responsibilities
  • Manage a high-performing team of Intake Specialists.
  • Develop and implement best practices to improve the consumer intake process.
  • Collaborate with product and tech development teams to advance the intake platform.
  • Maintain a deep understanding of Lawyer.com's products, services, policies, and procedures.

Requirements

  • 3-5 years of experience in a managerial role in a customer service or consumer-focused environment.
  • Proven track record of driving business results and improving processes.
  • Strong communication and interpersonal skills.

Compensation and Benefits

  • A competitive base salary of $85,000 per year.
  • Stock options and company-wide bonuses.
  • Generous vacation policy including up to 8 weeks Long Service Leave.
  • Medical, dental, and vision healthcare insurance.


  • Basking Ridge, New Jersey, United States Lawyer Full time

    Job OverviewWe are seeking a skilled Consumer Intake Operations Specialist to lead our team in delivering exceptional lawyer matching services to consumers.About the RoleThis is a high-profile opportunity to join a leading U.S. legal directory as we continue to expand our services and improve consumer outcomes. As the Consumer Intake Operations Specialist,...


  • Basking Ridge, New Jersey, United States Cella Careers Full time

    About the Job:Product Merchandising LeadAs a Product Merchandising Lead, you will be responsible for both developing content-focused plans to create awareness around various consumer-focused products and services, as well as helping define product-specific landing page content that helps educate and inspire users towards a purchase.Responsibilities:Leverage...


  • Basking Ridge, New Jersey, United States Lawyer Full time

    At Lawyer.com, Inc., we're looking for a talented Lead Financial Strategist to join our team in Basking Ridge, NJ.About the RoleWe're a leading online service provider to lawyers and consumers, managing a directory of 2 million lawyers and offering a suite of services to help law firms build better businesses. As our Lead Financial Strategist, you'll play a...

  • Lead UX/UI Designer

    4 weeks ago


    Basking Ridge, New Jersey, United States Insight Global Full time

    At Insight Global, we are seeking a highly skilled Lead UX/UI Designer to join our team in the Home Application department. This role is based in Basking Ridge, NJ or NYC and involves end-to-end UX/UI design for a portfolio of work that supports a customer-facing application.About the RoleThe ideal candidate will have 4+ years of experience as a Product...


  • Basking Ridge, New Jersey, United States Verizon Full time

    About the OpportunityAre you passionate about shaping the future of customer experience? Do you want to work with a talented team to drive innovation and creativity? Look no further! We're excited to announce a new opportunity for a Lead Experience Designer to join our team at Verizon.In this role, you will have the chance to impact millions of customers...


  • Basking Ridge, New Jersey, United States Verizon Communications Full time

    About UsVerizon Communications is a leading telecommunications company that powers and empowers how people live, work, and play. We connect individuals to what brings them joy by providing innovative solutions.About the RoleWe are seeking an experienced Lead Experience Strategist to join our team. As a key member of our design team, you will be responsible...


  • Basking Ridge, New Jersey, United States Verizon Full time

    Verizon OverviewAt Verizon, we empower people to live, work, and play by connecting them to what matters most. Our commitment to innovation, creativity, and impact drives us to deliver premium wireless experiences that exceed expectations in value and quality.With a diverse portfolio of 11 distinct brands, we cater to a broad spectrum of needs and...


  • Basking Ridge, New Jersey, United States Lawyer Full time

    At Lawyer.com, we're seeking a highly skilled Consumer Service Lead to oversee our Basking Ridge team. This is an exceptional opportunity for an experienced professional to drive the success of our consumer intake process.Job OverviewWe're looking for someone with 3-5 years of managerial experience in a customer service or consumer-focused environment. As a...


  • Basking Ridge, New Jersey, United States Maschio's Food Service Full time

    Company OverviewMaschio's Food Service is a leading provider of food management solutions in the NJ area, dedicated to serving students nutritious meals.We are seeking reliable and skilled School Food Service Workers to join our team.


  • Basking Ridge, New Jersey, United States Maschio's Food Service Full time

    Job DescriptionWe are seeking reliable substitute food service workers to join our team at Maschio's Food Service in Somerset and Morris County, NJ. The ideal candidate will have a flexible schedule, reliable transportation, and be willing to travel within the School District.This opportunity can lead to a permanent position and offers a chance to work on an...


  • Basking Ridge, New Jersey, United States Verizon Full time

    About the JobThis Lead Experience Designer position is part of our Experience Design team, responsible for enhancing CX across all Verizon products and touchpoints.As a member of our V Team, you'll be empowered to drive innovation, creativity, and impact in the world. Our team is dedicated to anticipating, leading, and believing that listening is where...


  • Basking Ridge, New Jersey, United States Cella Full time

    Job OverviewCella, a leading digital company, seeks a skilled Digital Merchandising Manager to spearhead the development of content-focused plans for consumer-facing products and services.


  • Basking Ridge, New Jersey, United States Lawyer Full time

    Job OverviewWe are seeking a seasoned Financial Controller to join our team at Lawyer.com, a leading online service provider to lawyers and consumers.The ideal candidate will have a strong accounting background and experience in financial management, with a passion for learning and mastering new skills.


  • Basking Ridge, New Jersey, United States Savatree Full time

    SavATree's Mission: Our mission is to provide exceptional tree care services that exceed our clients' expectations. We achieve this by hiring talented individuals like you who share our passion for nature and customer satisfaction.">The Role: As a Crew Lead, you will play a key role in delivering our mission by leading a team of experienced arborists and...


  • Basking Ridge, New Jersey, United States Lawyer Full time

    About Our CompanyLawyer.com is a technology-first leader in the $200 billion U.S. legal services market. We manage a leading directory of 2 million lawyers and offer a suite of services to help law firms build better businesses. Our intuitive brand 'Lawyer.com' is rapidly gaining recognition among lawyers and consumers, and we are well-positioned for...


  • Basking Ridge, New Jersey, United States Verizon Full time

    OverviewVerizon is a leading technology company that powers and empowers people's lives. We're seeking a highly skilled Lead Experience Designer to join our Retail Experience Design Team, where you'll have the opportunity to impact one of the largest consumer presences in America.SalaryThe estimated annual salary for this position is between $127,000.00 and...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    About the JobWe are seeking a highly skilled Relationship Specialist to join our team at our Basking Ridge branch location in New Jersey.Job DescriptionThis role is responsible for building strong relationships with our members by providing exceptional financial support and advice through a consultative and educational approach, helping them achieve their...


  • Basking Ridge, New Jersey, United States Futran Tech Solutions Pvt. Ltd. Full time

    Futran Tech Solutions Pvt. Ltd. is a cutting-edge technology company seeking an experienced Software Engineering Lead to join our team in the United States.Estimated Annual Salary: $140,000 - $180,000Job Description:In this senior software engineering position, you will play a crucial role in driving out business requirements and delivering technical...


  • Basking Ridge, New Jersey, United States Eateam Full time

    We are Eateam, a leading technology company looking for an experienced Software Engineering Lead to join our team.Job Description:As a Senior Technical Lead in Java/J2EE, you will be responsible for end-to-end CXP areas (Telecommunication CXP) and have a holistic view of the order flow. We are looking for a candidate with minimum 10 years of experience in...


  • Basking Ridge, New Jersey, United States Futran Tech Solutions Pvt. Ltd. Full time

    About Futran Tech Solutions Pvt. Ltd.We are a leading provider of IT services and solutions, dedicated to delivering high-quality projects that meet our clients' needs. As a Technical Project Manager, you will be part of our team that supports the Enterprise Decommission and Data Optimization program within the ETIPS Organization.Job Summary:This role...