Patient Insurance Team Lead
3 weeks ago
IVI America is seeking a highly skilled and experienced Patient Insurance Team Lead to join our team. As a senior staff member, you will be responsible for overseeing all aspects of patient financial services related to insurance reimbursement issues. This includes managing referral intake and authorization processing, billing, and collections.
Key Responsibilities:
- Review the doctor schedule daily to ensure new patients and return-to-center patients receive timely financial consultations
- Manage assigned patients throughout treatment plans to guarantee authorizations are received and patients are cleared to start cycles
- Answer patient calls and correspondence regarding billing questions, financial policies, claims submissions, and other finance-related matters
- Maintain operations by following established policies and procedures, studying existing and new credit and insurance information
- Support the Finance Department in closing daily and monthly tasks
- Supervise and develop the skills of Financial Coordinator team members
- Develop an internal communication climate that fosters open exchange of information, ideas, and concerns, ensuring team accountability and recognition
- Assist with complex patient and insurance reimbursement payment issues
- Monitor phone coverage and ensure timely responses to patient inquiries
Requirements:
- Minimum 2 years' experience in billing, auditing, and collecting on third-party claims and patient balances
- Working knowledge of insurance types and guidelines, including EOB interpretation
- ICD-9 and CPT-4 proficiency
Benefits:
- Competitive salary range: $60,000 - $80,000 per year
- Comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, holidays, life insurance, long-term disability, AD&D, flexible spending accounts, employee assistance program, and tuition reimbursement
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