Medical Office Triage Nurse
7 days ago
The Medical Office Triage Nurse will organize and coordinate the intake/admission/triage process, answering and processing all calls within the practice based on the needs of the caller. This role reports to the Clinical Supervisor, Office Manager, and Operations Manager.
Responsibilities:
- Answer all calls and either triage as needed or receive referral inclusive of patient and insurance information based on provider contracts and staffing capacities.
- Receive orders from MD as needed and have communicated changes in patient assessment to MD and communicate additional orders to staff as appropriate. Co-signs MD orders as needed in absence of Clinical Supervisors.
- Receive and organize and process faxed information as appropriate.
- Document all calls and interventions/actions in messaging systems or charts.
- For a triage call, conducts an initial telephone assessment of the patient using approved protocols as well as documentation from the medical record and discusses recommended action with the patient/patient representative.
- Receive and/or generates MD orders and communicates changes to all appropriate staff as needed.
- Communicates within office(s) as needed.
- Provides specific ICD-9 codes based on admitting/recertifying staff's communication of assessment findings, if applicable.
- Maintains current knowledge of agency policies and procedures.
- Accurately uses software(s) to create and document in clinical record, process, and retrieve information to meet patient needs.
- Maintains current knowledge of compliance guidelines.
- Submits and follows up timely with necessary information for obtaining authorization of services to be provided.
- Adheres to all policies, procedures, objectives and quality assessment programs as well as safety, environmental and infection control standards in the performance of work duties.
- Attends meetings as required and participates on committees as needed.
- Performs other duties as assigned or requested.
Requirements:
- Graduate of accredited school of nursing with diploma, ADN, BSN or MSN.
- Minimum of three (3) years of medical office triage experience preferred.
- Excellent Customer Service Skills required.
- Experience with Basic Microsoft Office preferred.
- Valid Tennessee Nursing license.
Earn $5,000 Sign-on Bonus for Experienced RNs and a Competitive Salary in East Tennessee
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