Operations Support Specialist
2 weeks ago
At Travel + Leisure Co., our mission is straightforward: to enable global vacations. Our Vacation Ownership sector encompasses Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 associates, we facilitate vacations at more than 270 resort locations worldwide. Our commitment to innovation and growth makes our work dynamic and enjoyable. Each day presents an opportunity to learn and transform vacation aspirations into remarkable experiences for countless travelers around the globe.
As an Operations Support Specialist for Wyndham Destinations, you will play a vital role in providing quality assistance for our Sales and Marketing operations. This position requires delivering outstanding customer service to all guests and business partners, ensuring adherence to operational processes and procedures, safeguarding data integrity across our systems, and collaborating with your team and leadership to implement changes or new initiatives. As a member of the Business Operations team, you will contribute to the mission of creating unforgettable vacation memories.
Your Responsibilities Include:
- Delivering exceptional customer service to our guests, business partners, and team members
- Identifying opportunities to enhance our customer service or operational processes
- Collecting and validating data during guest interactions to ensure optimal experiences
- Managing and safeguarding company assets in all interactions
- Understanding and executing operational procedures that govern our business
- Supporting new initiatives and assisting teams affected by these changes
- Maintaining various reporting needs on a daily, weekly, monthly, or quarterly basis
- Effectively utilizing resources (team, leadership, procedural guides, etc.) to provide prompt support to inquiries as they arise
- Sales and Marketing teams
- Human Resources
- Resort Operations leadership
- Validating data and generating reports or addressing inquiries from onsite business partners
- Assisting in the integration of new processes and procedures
- Proficient in Microsoft Office Suite
- Availability to support business operations during weekends and holidays
- Experience in delivering exceptional customer service with enthusiasm
You should be an individual who thrives in a fast-paced environment, enjoys engaging with guests and business partners, and is eager to be part of a highly motivated team. You should possess strong communication skills, reliability, organization, and a willingness to learn new processes while embracing change.
How You'll Be Rewarded:
We offer a comprehensive range of health and welfare benefits to associates working 30 or more hours per week to support your needs throughout your career with us. Travel + Leisure Co. benefits include:
•Medical
•Dental
•Vision
•Flexible spending accounts
•Life and accident coverage
•Disability
•Paid time off, parental leave, and holidays (subject to position)
•Wish day paid time to volunteer at an approved organization of your choice
•401k with employer match (subject to eligibility requirements)
•Legal and identity theft plan
•Voluntary income protection benefits
•Wellness program (subject to provider availability)
•Employee Assistance Program
Compensation
Starting at $22.00 per hour. The actual hourly rate for selected candidates will be determined based on various factors, including experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is central to our operations at Travel + Leisure Co. Here, you will find an inclusive environment where we strive for excellence, celebrate achievements, and support one another. We are always looking forward to the future and how we can enhance our business, its surrounding communities, and the customer experience. Join our global team and build a career where memories begin with you.
We are an equal opportunity employer, and all applications will be considered for employment without regard to any protected class.
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