Licensed Health Insurance Advisor
1 day ago
MCI Careers is seeking a highly motivated and dedicated Licensed Health Insurance Advisor to join our team. As a key member of our customer service team, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.
Key Responsibilities- Customer Education and Guidance: Provide information to customers about various healthcare options and insurance policies, helping them make informed decisions.
- Policy Selection and Advice: Assist customers in choosing the appropriate insurance policy that fits their needs, ensuring they understand the benefits and coverage.
- Customer Engagement and Solutions: Engage with customers to understand their requirements and provide relevant solutions, ensuring their needs are met.
- Regulatory Compliance: Ensure that all activities and advice comply with insurance regulations and company policies.
- Customer Satisfaction and Retention: Deliver high-quality service to ensure customer satisfaction and retention, responding to their inquiries and resolving any concerns.
- Documentation and Record-Keeping: Maintain accurate and up-to-date customer information and documentation, ensuring seamless communication and service delivery.
- Industry Knowledge and Trends: Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Sales and Business Objectives: Promote various insurance products and services to meet sales targets and business objectives, working closely with other team members and departments.
- Concern Resolution and Escalation: Resolve any concerns that customers may have with their insurance policies, escalating issues as necessary to ensure timely resolution.
We are seeking a highly motivated and dedicated individual who possesses the following qualities:
- Education and Licensure: High school diploma or GED, and a valid Healthcare Insurance License.
- Previous Experience: Previous call center experience is preferred, with a strong background in customer service and insurance industry knowledge.
- Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with excellent oral and written communication skills.
- Interpersonal and Organizational Skills: Strong organizational abilities and interpersonal skills, with the ability to multitask effectively and work in a fast-paced environment.
- Flexibility and Adaptability: Flexible schedule, with the ability to adapt to changing priorities and deadlines.
To be successful in this role, you will need to meet the following requirements:
- Hardware and Software: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds, with two 21 monitors and a hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic.
- Headset and Equipment: You must provide your own headset, with specific models recommended during the interview process.
We offer a competitive compensation package, including:
- Base Salary: A competitive base salary, with opportunities for growth and advancement.
- Benefits: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Professional Development: Opportunities for professional development and training, to help you grow and succeed in your career.
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